```Overview:
We are seeking a highly motivated Product Support Representative to join our team. As a Product Support Representative, you will be responsible for providing exceptional customer service and technical assistance to our clients. You may be speaking directly to a safe owner who needs help opening a safe, to a locksmith who is completing an install to a store manager who needs advice on programing a safe. We will train you on the details of our products.
We provide security solutions for Starbucks, Wal-Mart, Walgreens, Panera Bread to name a few of the business partners you will be interacting with. If you have a passion for technology and enjoy helping others, this is the perfect opportunity for you.
Responsibilities:
- Answers calls from consumers, dealers, and locksmiths pertaining to product inquiries, installs or problems.
- Diagnoses problems based on training in or previous experience in mechanical and electronic locks. Enjoys “detective work.”
- Enters calls into our software program, “SafeManager” (based on Windows “Filemaker”).
- Owns resolution of a call from “cradle to grave.” If further service is required, creates a case and orders parts. Schedules a locksmith after negotiating the service call and labor rate.
- Assists inside and outside Sales Managers with customer relations.
- Follows through from call origination to the final service solution.
- Supports inside Sales in product / lock application.
- Utilizes company software: similar to Windows FileMaker and Chat.
- Develops a strong working knowledge of all security products present and past.
Qualifications:
- Previous experience in customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
This position develops a strong knowledge of America Security products and services allowing career growth throughout the company. We will help you develop your communication and rapport building skills which are essential in any future career. If you are looking for an exciting opportunity to utilize your technical skills while providing top-notch customer service, we would love to hear from you. Apply today!```
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Fontana, CA 92337: Relocate before starting work (Required)
Work Location: In person