PrideNow is hiring Field Service Technicians! This is a direct hire opportunity with our client in Salisbury, NC. Candidates must be comfortable with extensive travel both domestic and international.
Salary Range: $55k-$75k based on experience
Position Overview
Our client is seeking a Field Service Technician to service and maintain equipment across the North American market. This role requires extensive overnight travel, including trips to Canada and Mexico, and is based in Salisbury, NC. Candidates are expected to reside within a daily commute distance from the office and work from the office when not traveling.
Job Duties:
- Service and maintenance of Product Inspection Equipment (X-ray inspection / Metal Detection), conveyer equipment experience with VFD’s and drive motor experience)
- Ability to maintain comprehensive equipment order records utilizing CRM & ERP system.
- Plan and coordinate of all service engineer customer visits.
- Assist in planning for the installation, training, and commissioning of equipment.
- Assist with the customer service department to ensure that service visits & parts quotations are correct.
- Ability to be consistent in communication by setting customer expectations regarding parts orders & service visits in an eloquent and professional manner is paramount
- Detailing delivery time updates to customers on equipment, parts and services ordered.
- Report to management regarding spare parts or service-related issues
Job Requirements/Qualifications:
- Preferably a minimum 5 years of experience in capital equipment service. Along with preferable experience in Product Inspection Equipment (X-ray inspection / Metal Detection), conveyer equipment experience with VFD’s and drive motor experience.
- Comprehensive knowledge of mechanical assemblies and electrical systems, including the ability to interpret electric and pneumatic diagrams.
- Basic knowledge of CAD drawing software (AUTOCAD). Experience with 3D CAD software is a plus.
- Technical Degree (Preferably Electrical) / Equivalent Technical Military Experience, or related fields are also acceptable.
- Position requires up to 75% travel, both domestic and international.
- Understanding of both US and Metric measurement systems and conversions between them.
- Excellent knowledge of MS office products.
- Ability to provide expert customer service to a variety of customer and application types and communicate effectively in diverse work environments.
- Must have a valid U.S. driver’s license for in-country travel.
- Having a valid U.S. passport of ID for international travel (Canada and Mexico, possibly Germany for training) preferable.
#SM
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Work setting:
Work Location: In person