About WorkSpan
WorkSpan is the #1 partner ecosystem management platform. That is, we help companies connect and collaborate with their business partners on a live network with cross-company business applications to build, market, and sell together. Companies can securely exchange data with trusted partners and have real-time visibility and insights. Our customers are large technology enterprises including Microsoft, SAP, Accenture, Cisco, Dell, VMware etc.
The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling.
WorkSpan is building the world’s largest, trusted co-selling network.
WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB,PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies. With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it.
Join our team for the opportunity to:
- Own your results and make a tangible impact on the business
- Develop a deep understanding of GTM working closely with leadership across sales & marketing
- Work with driven, passionate people every day
- Be a part of an ambitious, supportive team on a mission
About the team :
The Engineering Team at WorkSpan is a dynamic and innovative group dedicated to pushing the boundaries of technology to drive our platform's success. Comprised of talented individuals with diverse backgrounds and expertise, our team thrives on collaboration, creativity, and a passion for problem-solving.At the heart of our engineering philosophy is a commitment to excellence and continuous improvement. We leverage cutting-edge tools and methodologies to develop robust, scalable, and user-centric solutions that empower our customers to achieve their business objectives.
With a focus on agility and adaptability, our Engineering Team embraces challenges and embraces new technologies to stay ahead in a rapidly evolving landscape. From front-end development to backend architecture, our team is at the forefront of shaping the future of collaborative business networks.
Driven by a shared vision and a relentless pursuit of excellence, the Engineering Team at WorkSpan is poised to tackle the most complex challenges and deliver innovative solutions that propel our platform and our customers' success forward.
Join our team for the opportunity to:
Own your results and make a tangible impact on the business
Be treated like the expert you are
Work with smart, passionate people every day
What You’ll Do:
Provide Expert WorkSpan Technical Support: You will serve as the primary point of contact for customers and internal teams requiring advanced technical assistance with WorkSpan Support, integration, customisation, and functionality.
Troubleshooting and Issue Resolution: Investigate, analyze, and resolve complex technical issues reported by customers, working closely with cross-functional teams to ensure problems are resolved in a timely manner.
Proactive Support: Monitor and analyze customer systems to identify potential issues and risks, providing proactive guidance and recommendations for improvement.
Technical Consultation: Advise customers and internal stakeholders on best practices, industry standards, and recommended solutions to address their specific business requirements using Salesforce functionalities and integrations.
Documentation and Knowledge Sharing: Maintain accurate and up-to-date records of customer interactions, technical solutions, and troubleshooting steps. Contribute to the creation and enhancement of technical documentation and knowledge base articles.
Collaborate with Cross-functional Teams: Work closely with Sales, Implementation, Product Management, and Development teams to address customer issues, provide feedback on product enhancements, and contribute to continuous improvement initiatives.
Customer Relationship Management: Cultivate and maintain positive customer relationships, ensuring a high level of satisfaction and retention through effective communication and exceptional service.
Understanding of technical architecture and data model elements
Stay Updated with key integration products such as AWS, Google & Salesforce Updates and Trends: Continuously expand technical knowledge and expertise in those products.
What We’re Looking For:
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ yrs Extensive experience working with a related CRM such as Salesforce, Hubspot and its AWS, Google administration and configuration.
Strong technical troubleshooting and problem-solving skills.
Programming language, such as Python.
Knowledge of CRM Salesforce development and customization and Lightning Components an advantage
Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
Strong customer service orientation and the ability to build positive relationships with customers.
Proactive and self-motivated, with the ability to work independently and as part of a team.
Good organizational and time-management skills, with the ability to manage multiple tasks concurrently.
Familiarity with CRM best practices and industry standards is preferred
What We Do and Value
WorkSpan is the first-ever Ecosystem Cloud - an online platform where companies are working together to build with, market-with, and sell with all of their ecosystem partners on a single, secure, connected network.
We’ve had incredible growth in the last couple of years with over 200 companies on the network and customers like SAP, Microsoft, Accenture, Capgemini, Cisco, Red Hat, VMware, etc…
The working atmosphere at WorkSpan is always positive and collaborative.
We share information openly and broadly because we believe the best way to empower each other is to actively build trust with transparent, honest, and free-flowing communication.
We are flexible in our opinions and always open to new ideas.
We innovate continuously, with a focus on long-term success.
WorkSpan is an equal opportunity employer. We know it takes people with different ideas, strengths, backgrounds, cultures, weaknesses, opinions, and interests to make our company succeed. We celebrate our differences and are lucky to have teammates all over the world.
Company Perks & Benefits
Competitive salary, equity, and performance bonus
Unlimited paid vacation
Paid sick leave
Latest MacBook Pro
Health insurance
Monthly Wellness Stipend
Paid parental leave
Work from home or from our cool Bengaluru office
Our Commitment to Diversity and Inclusion:
WorkSpan ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.