Essential Duties and Responsibilities:
· Auditing funeral homes case files and verifying customer files are in accordance with State Law and Company Policy.
· Work collectively with other location managers and ensure coverage is scheduled appropriately.
· Assist client families during the arrangement process.
· Participate in monthly community outreach events.
· Investigate, respond, and resolve all customer complaints, legal inquiries, post service details as well as to ensure that the locations operating practices comply with all applicable federal, state, and local regulations and company policies.
· Ensure AR’s are in line with Fred Hunter’s policy.
· Monitor location expenses and avoid any unnecessary spending.
· Major facility issues should be brought to the attention of your immediate supervisor.
· Ensure that all customers are provided with excellent service.
· Provides coaching and mentoring to employees.
· Maintain the building facilities inside and out and keep them in clean working order. Arrange and coordinate any repairs of such items as the roof, furniture, and equipment. The location should always be service ready.
· The vehicles at the location must be kept clean, functional, and safe to operate.
· Position handles assigned projects as assigned by direct supervisor.
Job Type: Full-time
Experience:
- Funeral directing: 3 years (Required)
License/Certification:
- Driver's License (Required)
- Funeral Director License (Required)
Work Location: In person