Description:
At this time, a Customer Service Representative is needed to assist all customer needs. Customer Service Representative responds to inbound calls in a timely manner while providing the utmost customer service.
*This is not a remote work opportunity, in-office position at our office in La Mesa, California*
Schedule: Monday - Friday 8:00 am - 5:00 pm at our La Mesa, California office.
Compensation: $21.00 - $23.00 per hour depending on experience. Exceptional Benefits Package!
For more information on our Product: https://youtube.com/@StargardGPS.?si=ZYyhfL9ejNzU06XF
https://alllinesdealerservices.com
Essential Functions:
-
Respond to inbound calls in a timely manner using the utmost professionalism.
-
Take detailed notes of conversations. Provide that information in Five9.
-
Pull accounts up in the system.
-
Handle general question calls.
-
Refers to Dealer Notes for guidance on a regular consistent basis.
-
Confers with team lead/supervisor when unsure of how to guide a customer.
-
Escalates irate customers to supervisor.
-
Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
-
Strives to enforce and live the Portfolio philosophy every day.
-
Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks).
Requirements:
Education and Qualification Requirements:
-
High School Diploma or equivalent.
-
Previous customer service experience over the phone or in person in an automotive-related industry.
-
Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times.
-
Strong computer skills especially in navigating the internet and conducting research.
-
Process-driven.
-
Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers.
-
Proven ability to understand the terms and conditions of the contracts that Portfolio administers.
Preferred Requirements:
-
Strong understanding of ALDS contracts
-
Strong communication skills both written and verbal.
-
Ability to navigate through multiple computer software programs.
Work Environment and Physical Requirements:
-
Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
-
Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
-
Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
-
Ability to frequently sit for long periods of time.
-
Ability to hear and talk, both in person and by phone.
-
Ability to spend extended hours in front of a computer screen