Job Title: Bilingual Customer Service Associate
Overview:
We are seeking a dedicated Bilingual Customer Service Associate to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our diverse customer base in both English and Spanish. If you are a fluent communicator with a passion for assisting customers, we want to hear from you.
Responsibilities:
- Handle inbound and outbound customer inquiries via phone and email
- Provide accurate information regarding products and services
- Assist customers in English and Spanish, ensuring their needs are met effectively
- Utilize sales techniques to upsell products when appropriate
- Maintain detailed records of customer interactions and transactions
- Conduct data entry tasks with precision and efficiency
- Collaborate with team members to analyze customer feedback and improve service quality
Skills:
- Proficiency in English and Spanish languages
- Strong communication skills with excellent phone etiquette
- Ability to upsell products and services effectively
- Experience in outbound calling is a plus
- Skilled in data entry with high accuracy
- Ability to analyze customer needs and provide suitable solutions
Joining our team as a Bilingual Customer Service Associate offers the opportunity to work in a dynamic environment where your language skills and customer service expertise will be valued. If you are passionate about delivering top-notch service and thrive in a multicultural setting, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: $11.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Copperas Cove, TX 76522 (Preferred)
Ability to Relocate:
- Copperas Cove, TX 76522: Relocate before starting work (Required)
Work Location: In person