Overview:
Dispatchers are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.
Job Responsibility
- Coordinate and assign drivers, attendants and vehicles to regularly scheduled home-to-school runs, adult day program, special charters and field trips.
- Maintain routes, assist drivers and resolve schedule problems for the purpose of ensuring all routes are covered.
- Resolve and/or recommend solutions to incidents, complaints and/or accidents.
- Provide customer service calls and follow up.
- Prepare documentation (i.e. incident reports, etc.) for the purpose of providing written support and/or conveying information.
- Review GPS for payroll accuracy and compliance.
- Communicate with automotive maintenance team for vehicle maintenance, repairs and DOT scheduling.
- Communicate with Safety Supervisors for safety related issues, disciplinary actions and follow up training classes.
- Communicate with 19A Supervisors to ensure driver and bus attendant compliance.
Qualification:
- One (1) year prior dispatching experience at a school bus company or equivalent preferred.
- Computer proficient in MS Office (i.e. Word, Excel).
- Possess excellent communication and customer service skills (both verbal and written).
- Good problem solver and strong abilities in crisis management.
- Organized and detailed work habits.
We offer competitive compensation packages and opportunities for career growth within our organization. If you are a motivated individual with a passion for logistics and transportation, we would love to hear from you. Apply today to join our team as a Dispatcher!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person