Ivy HR Consulting is working with a local company in their efforts to find a Customer Service Representative. This position is located in Sarasota, FL and is an onsite position.
Customer Service Representative
RESPONSIBILITIES
- Answering and engaging with customers and team partners over the phone and e-mail.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Stay current on all events and promotions to properly convey information to Team Partners and Customers.
- Ensure a smooth CRM (Customer Relationship Management) process by maintaining records of customer interactions, transactions, comments, and complaints, acknowledging and resolving customer complaints, processing orders, forms, applications, and requests.
- Assist the office manager with various projects, reports.
- Provide daily operational reports.
- Attend and participate in some of our exciting events.
REQUIREMENTS
- 3+ years of relevant work experience in the field of Customer Service
- Experience in the direct selling industry is a plus, or in some other kind of collaborative business.
- You are able to work independently as well as in a team, adapt quickly to changes, very well-organized and stress resistant.
- Excellent communication skills. Bilingual a plus
- Previous experience in an organizational ERP system is highly advantageous (SAP, NAV).
What does the company offer:
- A dynamically growing company in an international environment
- A fun and creative work environment with young and dynamic colleagues who genuinely like working together
- Teamwork and productive cooperation are core values of the company
- A varied position with great career prospects
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Sarasota, FL 34243: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person