Description:
Amwaste of Georgia is looking for a Customer Service Specialist to work in our Griffin, Ga office.
Job Description
Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.
ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
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Answers the telephone or greets the customer.
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Provides prompt and correct information about collections, rates, billing, and account status.
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Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
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Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
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Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
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Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
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Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Requirements:
QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Education and Experience
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High School Diploma or GED preferred.
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Two years related experience and/or training in office or public contact work.