OVERVIEW
Responsibilities:
Client Management:
- Greet customers as they arrive in the store and style them based on their shopping needs
- Serve as a brand storyteller and help create an inclusive environment for our customers
- Execute purchases and returns at the checkout counter
- Restock and organize merchandise on the sales floor
- Resolve customer complaints and issues in a timely and professional manner
- Lead customer service quality to meet customer expectations by offering excellent customer service standards
- Develop dedicated Tanya Taylor customers, implement appropriate CRM tools and maintain customer database
- Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers
Administrative & Operations Management:
- Support in inventory and cycle counts to ensure alignment and partnership between front of house and back of house
- Help prevent shrinkage by playing an active role on the sales floor
- Support management by sharing sales + anecdotal customer data for reporting
Business Development and Performance Management:
- Work cross-functionally with corporate partners to drive and increase sales performance for overall business
- Analyze the business, propose, and implement action plans to improve results, generate sales for each product category
- Identify new opportunities to attract and retain clients
- Support store events to grow the business and brand awareness
- Work closely with the merchandising + logistics teams to ensure that appropriate stock and assortment levels are met on the floor
ADDITIONAL INFORMATION
Qualifications:
- Minimum 2 years of previous retail experience
- Womenswear and/or luxury experience preferred
- Established client relationships
- Sales-inclined and goal oriented
- Excellent social skills: the ability to communicate optimally both verbally and in writing.
- Has a friendly and professional demeanor
- Passionate about fashion and styling
- Ability to use POS system and its inventory management functions
- Ability to work in a collaborative team environment
- Ability to lift boxes/weight up to 30 lbs
- Must have flexible schedule: some nights, weekends, and holidays as needed
ABOUT TANYA TAYLOR
Tanya Taylor is an independent fashion brand based in New York City. Founded in 2012, the brand presents a unique and refreshing vision inspired by the city's energy, art, and the diverse women who inhabit it.
By taking an artistic, thoughtful approach to fashion, Tanya intertwines the use of color, texture, and original hand-painted prints with uplifting and celebratory silhouettes into each size-inclusive collection, so all women have a way to express themselves creatively and confidently.
Recognized throughout the industry for our commitment to inclusivity, Tanya Taylor has fostered an organic community of inspirational women ranging from Dr. Jill Biden to Meryl Streep and Tracee Ellis Ross to Raquel Willis.
Today the brand is carried by Saks Fifth Avenue, Neiman Marcus, Shopbop, Nordstrom, Bergdorf Goodman, Rent the Runway and over 100+ specialty boutiques across the country, with a growing DTC business via Tanyataylor.com and at brand’s flagship store at 980 Madison Avenue.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- Every weekend
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Ability to Commute:
- New York, NY 10075 (Required)
Ability to Relocate:
- New York, NY 10075: Relocate before starting work (Required)
Work Location: In person