Job description
The Director of First Impressions plays an important role in setting the tone for the organization. As the first and last person clients see when they are in the office, the Director of First Impressions is instrumental in making sure clients have a positive experience.
Company Background:
What's Attractive to the Right Candidate?
We have earned a reputation for great service and work. Since 1989, we have continued to improve the way we do business. You will be working for an exciting organization where things are always hoping – we don't have a lot of dull days. We believe that you can work hard and have fun at the same time. You will be working for an organization that values people where service is our focus and our leadership team is passionate about what we do. We are focused on constant improvement, both as an organization and as individuals. This attitude has driven our success.
Our salaries and benefits are competitive, including medical, paid holidays, and vacation and sick time.
Responsibilities:
- Greets clients and prospective clients in a friendly and sincere manner, making them feel comfortable when they visit the office
- Handles incoming phone calls
- Coordinates telephone system issues
- Orders and handles office supplies
- Coordinates outside vendors
- Makes monthly and quarterly “stay in touch” calls
- Handles miscellaneous operational activities with Director of Operations
- Develops and maintains written systems of all their activities
- Memorial concierge - assisting in the onboarding of new associates prior to paperwork and conducts one-on-one onboarding meetings
DAILY MORNING TASKS
- Check Voicemail
- Organize mailroom
- Walkthrough Entire Office and Straighten Chairs, Clean up & Organize
- Wipe all iPad screens, and Printer touchpads
- Make sure conference rooms are clean, glass top wiped down and all chairs pushed in
- Make sure Copier Paper drawers are full
- Straighten Kitchen
- Ensure the Front desk is clean and organized
- Prep classroom for that Days Classes
DAY TO DAY TASKS
- Answer Phones with the LORE Script
- Greet Incoming Clients while Standing & Smiling
- Assist Agents with Copier Issues
- Create Sign-on Packets (10 needed at all times)
- Working with Luxury and Marketing to coordinate Recruiting Packets (10 needed at all times)
- Work with VA to add new Agents to the on-boarding follow-up system
- Distribute Mail to Appropriate Agents Mailboxes (Including Checks for Agents)
- Log all checks properly into the system
- Keep agents Mailboxes up-to-date
- Check Conference rooms after each appointment
- Keep Kitchen clean throughout Day
- Maintain Conference Room Schedules
- Keep Front Desk and Counter clutter-free at all times
- Walk Through Office and Remove All old Fliers off magnet boards
- Complete all Tasks Requested by Executive Leadership in a Timely Manner (When these tasks are done, come ask for another to-do list)
END OF DAY TASKS
- Turn of Lights and close main office doors If you are the last one out
- Walkthrough office & straighten chairs/appearance
WEEKLY TASKS
- Create an Inventory list for any needed supplies
- Clean Out Fridge
Requires:
- Excellent interpersonal skills
- Excellent attitude and an extraordinary client service orientation
- A genuine interest in serving and caring for other people
- Excellent organizational and time management skills
- A creative mind and a self-starter
- An ability to handle multiple tasks and operate in tight deadlines
- Excellent phone skills- friendly and helpful in all interaction on the phone
- Professional Presentation
Job Type: Full-time
Pay: From $36,000.00 per year
Schedule:
Work Location: In person