Job Title: Shift Lead
Reports to: General Manager
CHAGEE (pronounced CHAH-jee) is a modern tea house with over 4,500 locations globally.
Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.
Shift Lead Responsibilities:
Manage People
Ensure the team is able to deliver high-quality and excellent customer service.
Ensure the team is able to deliver consistent product quality.
Able to train and follow up training progress of new Tea Barista Trainee in store.
Coach and correct Baristas by conducting On-Job-Training (OJT).
Must be available to participate in company’s training when necessary.
Plan store schedule, to assign team member to specific shifts and duties. Monitor staff’s
attendance and punctuality from time to time.
Manage store staffing issues including staff discipline and performance reviews.
Supervise and ensure upselling/suggestive selling is practiced at all times and ensure each order is served to standard
Able to handle customer’s feedback properly and coach team members on making this right
Responsible for store cash handling matters based on rules and regulations set forth by company.
Store Sales Performance
To be fully aware of sales performance and assist the Operations
Assist in marketing & promotion activities.
Inventory Management
Ensure store inventory is arranged and managed properly
Forecast Inventory usage and delivery
The Ideal Candidate will:
Love tea!
Have excellent communications skills
Be a fast learner and enjoy working in a fast-paced environment
Have the ability to work on the weekends and holidays
Work well as part of a team with strong work ethics
Have prior Barista and Supervision experience
Be willing to learn other responsibilities and ad-hoc assignments
Be available to participate in company’s training when necessary
Benefits:
Pay: $22.00/hour + tips
Employee discount
Flexible schedule
Paid training
Experience You Will Need:
Barista experience: 1+ years (preferred)
Supervision experience: 1+ years (preferred)
Food Handling Certificate Needed (Company can assist)
Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Essential Physical Requirements:
Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling and stooping
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs
Shifts:
Day Shift
Night Shift
Weekends
Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
Experience level:
Restaurant type:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work Location: In person