JOB LOCATION
15001 E Alameda Pkwy Aurora, Colorado 80012-1554
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
-
Make a difference in the lives of real people every day
-
Diverse community
-
Competitive total compensation package
-
Well-Funded General Employees Retirement Plan
-
Light rail station minutes away
-
On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
-
Access to innovation workspaces
PRIMARY DUTIES & RESPONSIBILITIES
The salary range for this position is $107,392.49 - $134,240.61/annually.
The deadline to submit applications is July 20th, 2024, at 11:59 PM. Please note, the City of Aurora will conduct ongoing screenings of applications on a first-come, first-serve basis; as soon as we determine a qualified pool of applicants exists, this position may be closed without notice.
This position is fulltime in office, Monday - Friday, 8:00 am - 5:00 pm.
The Manager of Quality Assurance, a civilian (or career service) member of the Aurora Police Department (APD), serves as the Standards Section Program Manager and is responsible for the management of APD’s Standards Section to include overseeing the identification, analysis, and execution of policy implementation and compliance processes within the department. Additionally, this individual will lead APD’s quality assurance and internal accountability efforts and will serve as the Standards Section representative to APD leadership and community partners. This is a supervisory position and will require management of sworn and non-sworn personnel. This position will report to the Manager of Performance Standards
PRIMARY DUTIES & RESPONSIBILITIES
Serves as the Program Manager for the monitoring, reporting on, and measuring of policy and procedural initiatives within the department.
Leads APD’s self-assessment, self-correcting, and accountability mechanisms post-Consent Decree through developed Key Performance Indicators (KPI) and fostering of relationships with all APD stakeholders.
Leads the development and execution of in-person policy compliance assessments to determine opportunities for improvement and risk management.
Formulates, recommends, and implements policy and operations improvements or modifications.
Participates in recurring policy development meetings as a subject matter expert to help develop policies from a quality assurance perspective while identifying potential gaps to mitigate risk to the department and stakeholders.
Serves as a subject matter expert in the identification of training needs and development of training programs to address compliance issues.
Monitors Standards Section timelines, budgets, and deliverables to ensure that responsibilities to stakeholders are completed timely and at the highest level of quality.
Responds to a variety of inquiries requiring the interpretation of policies, assessment of policy compliance, and development of future policies and procedures.
Supervises and trains a team of project managers, project coordinators, and data scientists.
Conducts regular meetings with staff and midyear and annual evaluations.
Performs additional duties as assigned.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
Graduation from an accredited college or university with bachelor’s degree in criminal justice, public administration, public policy, or other social science field.
Experience:
At least four (4) years of experience managing agency wide policy compliance, risk management, or similar requirement.
At least three (3) years of experience conducting policy analysis and compliance reviews in a professional environment.
At least two (2) years of supervisory or lead experience.
Preferred Experience:
Experience leading a diverse team of quality assurance, policy compliance, and/or risk management professionals through the development of quality assurance and compliance methodologies to reduce risk to the organization and stakeholders.
Experience in law, research, or policy related to policing and community-police relations from a legal, criminal justice, or civil rights perspective.
Experience conducting quality assurance and/or risk management assessments in a professional environment.
Experience conducting policy analysis and compliance reviews in a law enforcement agency or adjacent organization.
Experience developing key performance indicators to monitor progress towards a defined goal.
Experience in conducting or supervising the analysis and interpretation of large and/or complex data sets.
Experience in community relations and outreach with the demonstrated ability to build strong working relationships with diverse constituents and community representatives.
Professional experience in a law enforcement agency.
Preferred Knowledge:
Knowledge of organization and management practices and methods, including goal setting, program development and implementation, employee supervision, personnel management, employee relations, and team building.
Knowledge of law enforcement data systems and analysis.
Knowledge of Colorado State law as it relates to the operations of a law enforcement agency.
Knowledge of operations assessments policy development methodologies, and methodologies related to compliance reviews.
Skills:
Strong interpersonal skills.
Supervisory skills.
Program/Project Management skills.
Skill in the use of office equipment, personal computers and software applications related to assigned function.
Abilities:
Ability to establish and maintain effective working relationships with employees and citizens.
Communicate effectively both orally and in writing.
Direct and effectively train and supervise employees.
Plan, prioritize and schedule work unit operations.
Licenses and Certifications:
Essential Personnel:
Physical Demands:
Occasional lifting, carrying, walking, and standing.
Hand/eye coordination to operate office equipment.
Vision for reading and interpreting documents and other written information.
Frequent speech communication and hearing to maintain communication with employees and citizens.
Memory to retain updated processes, complete tasks that are important but infrequent and highly technical.
Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is unavailable.
Judgment to ensure confidential information remains protected.
Work Environment:
Essential duties performed primarily in an indoor office, public area setting.
Work rotating shifts including weekends and holidays.
Candidates should be prepared to work a swing shift and a full or partial weekend as their assigned shift.
The schedule will be determined once the qualified candidate is hired and will reflect the needs of the department.
Equipment Used:
Frequently uses computer keyboard and telephone, fax machines, copiers and other equipment, scanners, time stamp machine, and point of sale system.
This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.