A well-established collision center is seeking a dedicated Customer Service Representative to provide vital support to our body shop operations. As the first point of contact for customers, you will play a crucial role in maintaining a positive and professional atmosphere.
Key Responsibilities:
- Warmly greet customers upon arrival, ensuring a pleasant experience.
- Answer incoming calls promptly, exhibiting a polite and professional demeanor.
- Screen and direct calls efficiently, obtaining necessary information for follow-up.
- Maintain responsibility for submittal of accurate automobile windshield replacement claims.
- Manage the drop box and voicemail, ensuring timely responses.
- Process cash, check, and credit card payments, accurately recording transactions.
- Close repair orders promptly on the computer system.
- Reconcile the cash drawer daily, following accounting office directives.
- Proactively follow up on body shop accounts receivable to ensure timely payments.
- Provide necessary assistance to the body shop manager, including tasks like estimates and vendor communication.
- Prepare purchase orders for all vendors, maintaining organized records.
- Manage and restock front office and break room supplies, placing orders as needed.
- Uphold a professional appearance and maintain a tidy work area.
Qualifications:
- High School diploma required.
- Minimum 1-2 years of customer service experience, preferably in a car dealership setting.
- Proficient in computer skills with accurate data entry capabilities.
Benefits:
- Comprehensive benefits package, including health insurance, dental, vision, life, and short-term disability.
- Generous vacation policy, 401K, and profit-sharing opportunities.
- Collaborative team environment.
If you are a detail-oriented individual with excellent customer service skills, we invite you to join our dynamic team and contribute to the success of our body shop operations. Apply now and be part of a thriving automotive environment!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person