About Sam's Green Paw
Sam's Green Paw is a professional and agile company dedicated to building strong client relationships through exceptional care for their canine companions. We foster a positive and collaborative work environment, and we're seeking an energetic dog lover to join our team!
Summary
We are searching for a passionate Front Desk Representative to serve as the primary point of contact for our valued clients. This role plays a critical role in ensuring a seamless and positive customer experience across all our doggy daycare, boarding, and grooming services.
Responsibilities
- Deliver exceptional customer service through prompt, courteous interactions by phone and in-person.
- Address customer inquiries and concerns with professionalism and a positive attitude.
- Provide clear explanations of services, including daycare/boarding procedures and grooming options.
- Schedule appointments efficiently for all services.
- Process various payment transactions accurately and securely.
- Leverage your knowledge of dog breeds and traditional haircuts to offer informed suggestions and explanations for grooming needs. (Important Note: Veterinary advice will never be provided or offered.)
- Maintain a clean and organized work environment by following established opening and closing procedures.
- Ensure accurate and timely filing of all necessary paperwork.
- Provide safe and confident handling of dogs during arrival and departure from the facility.
- Uphold a professional appearance through adherence to the company dress code (long pants, company shirt,closed-toe shoes).
Qualifications
- Basic computer skills required with a willingness to learn and master company-specific software (e.g., Paw Partner).
- Commitment to upholding all company policies and procedures.
- Ethical, honest, and professional demeanor.
- Well-maintained and clean personal appearance.
Join a team passionate about canine well-being and create lasting bonds with furry friends! If you're an energetic dog lover who thrives in a customer-focused environment, we encourage you to apply!
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 37.5 – 40 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
Experience:
- Pet care: 1 year (Preferred)
Work Location: In person