Overview:
We are seeking a Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries.
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Upsell products or services to increase revenue
- Conduct outbound calls to follow up on customer issues or promotions
Requirements:
- Excellent phone etiquette and communication skills
- Strong sales and upselling abilities
- Proficient in data entry for order processing and customer information management
- Fluency in English;
- Ability to effectively communicate with customers to ensure satisfaction
Benefits:
- Competitive salary
- Opportunities for career growth and advancement
- Training provided to enhance customer service skills
If you are passionate about delivering top-notch customer service and have the skills to excel in a fast-paced environment, we invite you to apply for this rewarding Customer Service Representative position.
All potential new hires are required to pass a drug and background screening.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Itasca, IL 60143: Relocate before starting work (Required)
Work Location: In person