Fruit Expert™ - Customer Service
The Fruit Expert - Customer Service Associate ensures that the Edible® service standard is met and surpassed by providing customers with prompt service, delivering a WOW experience.
Benefits
- Begin accuring PTO immediately
- 30% employee discount and free select fresh fruit products
- Access to group Dental, Vision, Life, Long Term Disability, Life and AD&D Insurance after 90 days of employment*
- Access to QSEHRA program offering reimbursement for up to $300/month on eligible healthcare expenses*
*Available to full-time employees (30 hours per week or more) only.
Essential Job Functions and Responsibilities:
- Demonstrates a strong understanding of product knowledge and quality standards
- Welcomes and connects with every customer to provide excellent customer service
- Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
- Assists customers in the selection and purchase of Edible products
- Uses effective sales approaches and displays strong knowledge of product line
- Effectively converts customer inquiries into sales
- Builds long-term relationships and builds the trust and loyalty of customers
- Responds to customer needs
- Maintains customer service area and equipment in a clean and appealing manner
- Manages difficult customer situations in a calm and professional manner
- Maintains and secures all company-issued property provided for individual use
Maintains Quality Store Operations
- As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards
- Follows store policies and procedures for operational flow at each station
- Performs cleaning tasks in accordance with the cleaning standards and works as a store team player
- Presents oneself professionally and demonstrates clear communication with all customers and co-workers
- Follows standards for merchandising, stocking, rotating and storing all products
- Performs store opening and closing procedures including day-end finalization and securing of the premises in accordance with all policies and procedures
Financial Contribution
- Follows cash handling and register policies
- Follows inventory stocking and recording guidelines
- Takes responsibility to learn all aspects of the position
- Learns and demonstrates creating the Edible Experience
- Learns and performs duties of customer Service, production, and/or delivery driver as needed
Job Requirements:
- Positive attitude
- High School Diploma or equivalent preferred
- Previous experience working in customer Service or food service establishment preferred
- Excellent customer service and communication skills
- Demonstrated ability to sell and up-sell products
- Good math and money handling skills
- Enjoys working within a team
- Enjoys working in a fast-paced environment
- Drive and determination
- Desire for personal and professional growth
- Valid state driver’s license and a clean driving record
- Computer skills including Microsoft software, register skills and mobile applications
- Ability to lift, carry and/or push objects weighing up to 50 lbs.
- Ability to stand, bend, reach and scoop throughout assigned shift
- Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
Application Question(s):
- Are you available to work on holidays, including those that may fall on Sundays?
Work Location: In person