Collections Specialist
Please note: This is an IN-PERSON position, Full Time/Hourly Mon-Friday 7a-4pm in our awesome Addison, IL office.
The Collections Specialist works closely with a portfolio of our valued customers to ensure payments are made within terms and follows up when payments are past due. The ideal candidate would conduct account research/reconciliations, resolving customer billing problems, secure payment on open invoices all while having the ability to build strong relationships with customers. A passion for delighting both internal and external customers is crucial for success in this role.
A Typical Day
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Engage with our valued customers by phone and email to collect on payments owed.
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Make outbound collection calls while keeping and improving customer relations.
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Work closely with team members to create ways to bring in cash and future revenues.
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Perform account reconciliations as needed to ensure accounting records are aligned.
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Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain payment.
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Achieve daily call volume goals and monthly AR percentage goals.
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Identify and negotiate approved payment arrangements on past due balances while maintaining a strong customer relationship.
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Monitor any changes in payment pattern and recommend customer for credit evaluation.
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Review orders on hold for release.
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Other duties as assigned.
To Land This Opportunity
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2-5 years of experience in a collection, accounts receivable, or customer-facing type of role
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Experience in handling a large volume small dollar portfolio with outbound call goals.
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Must be self-motivated, customer-centric, and highly organized.
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Experience reconciling AR accounts a plus.
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Ability to function effectively both independently and as a member of a team.
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Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment.
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Experience with Global Edge or other ERP software a plus.
Perks
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All the traditional benefits like health insurance, 401K match, employee assistance programs, and time away.
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Profit Sharing
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Casual dress code
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Occasional summer cookouts, holiday lunches
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Profit Sharing
About Your Future Team
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We are a team of go-getters and take a lot of pride in driving results.
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Must successfully complete a background and drug screen.