Job Title: Front Desk Dental Associate
Job Overview:
A Front Desk Dental Associate is the first point of contact for patients in a dental office. This role involves managing the front desk, ensuring smooth patient flow, and providing administrative support to the dental team. The ideal candidate will possess excellent communication skills, be highly organized, and have a friendly demeanor to provide exceptional patient service.
Key Responsibilities:
Patient Interaction:
Greet patients warmly and courteously as they arrive.
Assist patients with the check-in process, including verifying personal and insurance information.
Handle incoming calls, answer questions, and schedule appointments.
Address patient inquiries and concerns promptly and professionally.
Administrative Duties:
Maintain and update patient records accurately in the dental management software.
Manage the daily schedule to ensure optimal patient flow and minimize wait times.
Verify patient insurance benefits and handle insurance claims processing.
Collect payments, issue receipts, and manage billing inquiries.
Prepare and send out appointment reminders via phone, email, or text messages.
Office Management:
Ensure the front desk and waiting area are clean, organized, and stocked with necessary supplies.
Coordinate with dental assistants and hygienists to ensure seamless patient transitions.
Handle mail and deliveries, including sorting and distributing items as needed.
Assist in the implementation of office policies and procedures.
Customer Service:
Provide exceptional service to all patients, ensuring a positive experience.
Address and resolve any patient complaints or issues, escalating to management when necessary.
Educate patients on dental office policies, procedures, and available services.
Qualifications:
Education:
High school diploma or equivalent required.
Additional certification or coursework in office administration or dental office management is a plus.
Experience:
Previous experience in a dental office or medical front desk role preferred.
Familiarity with dental terminology, procedures, and insurance processes is advantageous.
Skills:
Strong interpersonal and communication skills.
Proficiency in using dental management software (OpenDental, Eaglesoft, Dentrix) and other office equipment.
Excellent organizational and multitasking abilities.
Attention to detail and a high level of accuracy.
Ability to work independently and as part of a team.
Physical Requirements:
Ability to sit, stand, and walk for extended periods.
Manual dexterity to operate office equipment.
Visual acuity to read detailed information on screens and paperwork.
Working Conditions:
Full-time position, typically during regular business hours.
Occasional evening or weekend hours may be required based on office needs.
Benefits:
Competitive salary and benefits package.
Opportunities for professional development and advancement.
Friendly and collaborative work environment.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our dental practice. We look forward to welcoming a new member to our team!
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 36 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
Healthcare setting:
- Dental office
- Private practice
Schedule:
- 12 hour shift
- 8 hour shift
Ability to Relocate:
- Bloomingdale, IL 60108: Relocate before starting work (Required)
Work Location: In person