Job Title: Customer Service Representative
Location: Minnesota USA
Pay Range : 18.00$/hr.- 20.00$/hr.
Job Description:
Duties:
The Center provides timely responses to customers, advisors, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards. The representative will processes customer requests, bills and accounts, and applications for service, maintenance and termination. They will also troubleshoot and resolves customer concerns.
Responsibilities include but not limited to:
- Work on the inbound call center team.
- Take policy payments, loan transaction, and administrative requests.
- Provide prompt, courteous, and excellent service to internal and external customers at all times in a fast-paced in-bound call center environment.
- Problem solve for our claimants, beneficiaries and clients by utilizing your resources, providing information, and processing various customer requests.
- Thoroughly follow-through after phone calls through notating your phone experience, providing forms to customers by fax and email, and working with our claim examining and servicing teams as needed.
- Multi-task with several administrative systems while providing service to our customers for claims on products from several divisions of the company.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Minnesota City, MN (Required)
Ability to Relocate:
- Minnesota City, MN: Relocate before starting work (Preferred)
Work Location: In person