Job Description
As an Online Parts Specialist focused on order processing, your primary responsibilities typically include:
- Responding to Inquiries: Promptly respond to customer inquiries via email, chat, or phone regarding product information, pricing, shipping, and any other relevant details.
- Order Processing: Efficiently process customer orders received through various channels, ensuring accuracy and completeness of information. This involves entering orders into the system, verifying payment details, and confirming order status with customers.
- Customer Assistance: Provide assistance to customers throughout the purchasing process, including guiding them through the website, explaining product features, and addressing any concerns or issues they may have.
- Sales Support: Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services to customers. Provide support in generating sales leads and converting inquiries into sales.
- Customer Relationship Management: Maintain customer records and ensure accurate documentation of interactions and transactions. Follow up with customers to gather feedback, resolve any complaints or issues, and ensure customer satisfaction.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What are your salary requirements for the position?
Work Location: In person