Job Overview:
We are seeking a dedicated Front Desk Agent to join our team at Candlewood Suites. As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your role is crucial in creating a positive experience for our guests from the moment they arrive.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently, processing payments accurately
- Answer phone calls and assist with inquiries or reservations
- Handle guest requests promptly and effectively
- Provide information about hotel services, facilities, and local attractions
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as needed
Experience:
- Previous experience in hotel management or customer service preferred
- Multilingual or bilingual skills are a plus
- Strong guest relations and guest services skills
- Proficient in phone etiquette and handling phone systems
- Familiarity with night audit procedures is advantageous
Joining our team as a Front Desk Agent offers the opportunity to be part of a dynamic hospitality environment where you can showcase your customer service skills and contribute to creating memorable experiences for our guests. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we encourage you to apply.
Candlewood Suites is committed to providing a supportive work environment where employees can grow professionally. We offer competitive compensation, opportunities for career development, and a welcoming team atmosphere. If you meet the requirements outlined above and are excited about the prospect of being a Front Desk Agent with us, we look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Southaven, MS 38671 (Required)
Ability to Relocate:
- Southaven, MS 38671: Relocate before starting work (Required)
Work Location: In person