SUMMARY
Fortune favors the bold. Ace Hotel Brooklyn seeks kind, curious and industrious humans to join our family.
Ace Hotel’s home here is in Boerum Hill on the cusp of Downtown Brooklyn, at a geographical Venn diagram of overlapping energies — from the tree-lined streets and brownstones of Cobble Hill and Carroll Gardens all the way down to the restless East River. The ever-evolving intersection of everything. Ace Brooklyn is anchored by a vibrant culinary program that’s as inspired and culturally alive as the neighborhoods around us. As You Are is an all-day affair, a bar, restaurant and bakery that serves seasonal, from-scratch fare dawn and through dusk. The Lobby is our womb-like hub offering all who pass through a place to enjoy a coffee, a cocktail or a comforting bite. Now all we need is you.
We're looking for individuals with a love of community and a passion for people. Someone who enjoys their craft as much as being a team player. If you love the details, strive to continually learn and know that respect and honesty is non-negotiable, we are looking for you! The name of our restaurant is As You Are as we want everyone to come as they are.
A Host's is responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.
Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.
CORE FOCUS & ESSENTIAL RESPONSIBILITIES
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.
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Warmly greet and acknowledge guests upon arrival
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Follow established Ace service sequence for consistent food & beverage guest experiences
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Handle payment for guests' purchases in compliance with Ace, PCI and cash handling procedures
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Properly ring guest orders through the POS system
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Maintain positive guest relations at all times
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Responsible for identifying the needs of guests and accommodating those needs
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Work with a spirit of teamwork
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Communicate needs and ideas to management
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Maintain current and accurate knowledge of the outlet (The Lobby) menu
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Follows all safety and sanitation policies
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Upsell items to guests
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Properly check all guests’ identification to ensure legal age compliance
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Perform side work as needed
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Ability to satisfactorily communicate in verbal and written English with guests, management and co-workers to their understanding
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Prioritize and organize work assignments, have timely follow up and execution
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Have superb time management skills
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Other language, mathematical and reasoning abilities as outlined below
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Ability to comply with physical demands as outlined below
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Must be able to maintain a flexible work schedule
REQUIRED EDUCATION and/or EXPERIENCE
High school diploma or equivalent preferred, any college courses in hospitality management or similar is preferred. Minimum 1 year previous experience working as a host in a similar-sized restaurant. Additional restaurant experience (server, food runner, bus person, etc.) preferred. Additional certifications (ServSafe, TiPS, etc.) preferred.
LANGUAGE, MATHEMATICAL and REASONING ABILITIES
Candidate must meet the following cognitive abilities:
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Candidate must meet the following cognitive abilities:
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Ability to understand service needs and requests.
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Ability to acknowledge requests in a polite manner.
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Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
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Ability to apply logical thinking and understanding to carry out written and oral instructions.
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Ability to address and solve problems involving guest and operational issues.
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Ability to compute basic mathematical calculations.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Sit, walk, and stand continuously.
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Lift / carry 10lbs/4.5kg (frequently) and 25lbs/12kg (occasionally)
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Bend, squat, crawl, and reach above shoulder level.
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Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
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May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
We are an equal opportunity employer, committed to a diverse workforce.