CarComputerExchange.com is a privately owned auto parts e-commerce store based out of Raleigh, North Carolina. Since 2011, Car Computer Exchange has shipped thousands of engine control modules across the country and around the world. Part of your daily tasks would be to assist some of the customers who visit our website — CarComputerExchange.com — who may have questions or concerns about ordering. Also assisting customer when issues may arise.
As an established, but fast growing company there are new opportunities for growth and advancement on a regular basis. We are looking for energetic self motivated individuals who are excellent multitaskers and who pride themselves in excelling in the work environment. That said, we have a well-established life/work balance. Your normal hours will be from 9am – 5pm, Monday - Friday.
Excellent Medical and Dental benefits after 30 days
Excellent Profit Sharing/ Employee Stock Ownership Program Available
Overtime is also available.
Starting pay $15/hr
DUTIES and RESPONSIBILITIES:
- Answer a high volume of incoming calls, order entry and maintenance, customer account maintenance
- Investigate complaints to resolve customer issues and other administrative errors
- Work with manager and other team members. Assisting in developing, establishing, and maintaining standard practices and procedures for customer service
- Document all customer needs in company database
- Research Client accounts
QUALIFICATIONS
- High school diploma or equivalent
- Excellent written and oral communication
- 1+ years customer service experience
- Proven problem Solver that can quickly resolve time sensitive customer issues
- Excellent Multitasker
- Basic Computer Skills
- Reliable and outgoing, eager to learn
- Comfortable with driving To/From Raleigh on a daily basis
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Work Location: In person