Alivi is searching for a dedicated, supportive Contact Center Supervisor who can coach & motivate
Customer Service Representatives (CSR) as they field calls from clients. The Contact Center Supervisor
will hire employees & assist in the training process, ensuring that every CSR is properly prepared and
empowered to service their calls. They will continue to support CSR’s after training by monitoring their
progress, ensuring they understand & meet expectations. In addition, they will answer questions, provide ongoing coaching and inspiration. The supervisor will also serve as a mentor to the center Lead Agents. The Contact Center Supervisor should be analytical, supportive, & prepared to act as a resource to CSR’s & department Leads.
To succeed as a Contact Center Supervisor, the candidate should be focused on helping the center team
build necessary skills & knowledge to better support our callers. As a Supervisor for Alivi Transportation, the candidate will be expected to: