POSITION SUMMARY:
Delivers excellent service to all members, guests, and program participants.Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS:
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Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
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Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
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Signs members and participants up for various programs and events.
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Builds relationships with members; helps members connect with one another and the YMCA.
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Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
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Applies all YMCA policies dealing with member services.
QUALIFICATIONS:
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Certifications required within 30 days of hire: CPR/AED, and First Aid.
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Excellent interpersonal and problem solving skills.
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Ability to relate effectively to diverse groups of people from all social and economicsegments of the community.
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Previous customer service, sales or related experience.
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Basic knowledge of computers.