Job Description
The Budget Inn of Sanford is Hiring a Front Desk Manager
YOU MUST HAVE FRONT DESK EXPERIENCE AND / OR HOTEL EXPERIENCE IN ORDER TO APPLY.
Essential Functions:
- To be thoroughly acquainted with all check-in procedures and policies.
- To be thoroughly acquainted with all check-out procedures and policies.
- Be familiar with guest scenarios.
- Be familiar with all technical equipment as related to the Front Desk.
- To be familiar with all hotel facilities.
- To be familiar with general organization set-up.
- To be familiar with the inter-relationship between the different departments.
Hotel Specific Essential Functions:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Maintain regular attendance in compliance with company policy, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Check guests into or out of hotel.
- Confirm credit and payment method at check in.
- Confirm full payment at check out.
- Log all requests, confirm completion and follow up.
- Direct guests to daily functions within hotel.
- Complete bucket check.
- Review PMS inventory and House Count for availability and rates.
- Book reservations for day of arrival or future stays.
- Balance and prepare individual paper work for closing of shift.
- Balance bank daily.
- To be thoroughly acquainted with all hotel promotional programs.
- Run daily arrival report and mark registration cards for special requests.
- Distribute faxes, packages and mail to guest services for delivery or inform guest of receipt.
- Stock and clean work space for next shift
- Other duties as required.
Tools and Equipment:
- Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine.
Working Environment:
- Interior and on occasion exterior of hotel with exposure to weather conditions.
Physical Requirements:
- Standing/Walking: Constantly: At front desk on tile or carpet.
- Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
- Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
- Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
- Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.
- Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
- Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Compensation: Starting at $17.00 Based on experience.
Job Type: Full-time
Experience:
- Front Desk: 1 year (REQUIRED)
- hotel: 1 year (REQUIRED)
Education:
- High school or equivalent (Preferred)
Language:
- English and Spanish (Preferred)
Work Location:
Job Type: Full-time
Application Questions You have requested that Indeed ask candidates the following questions:
- How many years of Front Desk experience do you have?
- How many years of hospitality experience do you have?
- What is the highest level of education you have completed?
- Do you speak Spanish?
- Are you willing to undergo a background check, in accordance with local law/regulations?
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 30 – 45 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person