Key Responsibilities:
- Extend a warm greeting to restaurant guests upon their arrival, accompanied by a genuine smile and a positive attitude.
- Manage the guest flow by handling reservations, assigning tables, and ensuring efficient seating arrangements.
- Acquire the skill of calculating and providing accurate wait times, along with keeping guests informed about their table status.
- Maintain the cleanliness and organization of the front-of-house area, including the host/hostess station and waiting area.
- Foster communication with both servers and kitchen staff to ensure a smooth, coordinated, and equitable seating process, preventing servers from becoming overwhelmed or underseated.
- Escort guests to their designated tables, present menus, and assist with seating preferences, accommodating special seating requests when feasible.
- Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.
- Stay well-versed in the menu, daily specials, and restaurant promotions to provide accurate information to guests.
- Address guest complaints or issues professionally or escalate them to the manager when necessary.
- Assist in managing reservations and overseeing the waitlist.
- Collaborate closely with the restaurant team to deliver exceptional customer service and satisfaction.
- Monitor and optimize table turnover for smooth and efficient service.
- Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
- Uphold rigorous standards of cleanliness and hygiene throughout the restaurant.
Qualifications:
- Previous experience in a customer service role, preferably within a restaurant or hospitality setting.
- Exceptional interpersonal and communication skills to interact effectively with both guests and fellow team members.
- Strong organizational and multitasking abilities to manage high-volume situations efficiently.
- Ability to remain composed and composed under pressure, ensuring excellent service even during busy periods.
- Familiarity with restaurant operations and reservation systems is advantageous.
- A positive and friendly demeanor.
- Flexibility in terms of working evenings, weekends, and holidays, adhering to the restaurant's schedule.
- High school diploma or equivalent qualification.
$20.00/hr
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement and more.
Preferred
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2 - 3 years: Previous experience in a customer service role, preferably within a restaurant or hospitality setting is preferred.