Interested in working for a non-profit organization that has served families and youth throughout Philadelphia for 50 years? Join our team! CORA is a fast-paced organization with over 500 team members today and growing! CORA Services has been named 2023 Top Workplace in the Philadelphia Region.
CORA is seeking a dedicated, organized and professional Lead Receptionist to work as an integral part of our Facilities team in Mission Support. The Lead Receptionist is responsible for ensuring the Reception team delivers supportive, capable and efficient service to callers, clients and visitors so that each person’s experience is positive and seamless from entry to exit. This position supervises the Reception staff and manages front desk operations.
Starting rate: $20/hour
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Uphold the mission, vision, and values of CORA Services, which includes valuing all individuals, supporting the individual’s potential for growth, and enhancing a pragmatic service system approach.
- Oversee all aspects of Reception operations including policy/procedure development/updates, staff scheduling, quality assurance, and communication; ensure that all service and requirements are met in accordance with the agency’s mission, goals, values and philosophy.
- Supervise, train and coach part-time Receptionists to ensure high-quality customer service, compliance with policies/procedures, and efficient operations.
- Establish management practices that support positive relationships and promote a high level of staff morale, motivation and collaboration.
- Develop and monitor staff schedules, and arrange coverage as needed.
- Proactively communicate with program and administrative staff to ensure Reception team is equipped and informed.
- Address concerns promptly; escalate issues to VP Operations as necessary.
- Perform Receptionist duties:
- Maintain a calm, welcoming environment that is conducive to receiving services and maintains confidentiality.
- Provide courteous and knowledgeable assistance to callers; answer, screen and transfer calls using a multi-line phone system.
- Greet and promptly assist all clients and visitors; check-in clients and inform service provider of client’s arrival.
- Maintain up-to-date client appointment book and room schedules.
- Prepare intake packets, assist new clients with completing forms, and provide completed intake paperwork to service providers.
- Maintain security and safety, adhering to all policies and procedures, and controlling access via the reception desk.
- Anticipate and address client/visitor concerns before they escalate.
- Practice de-escalation in the lobby area as needed.
- Ensure reception desk and lobby are tidy and presentable.
- Perform clerical tasks such as filing or processing mail.
- Perform other duties as assigned.
EDUCATIONAL REQUIREMENTS:
- High School diploma/GED required.
EXPERIENCE/KNOWLEDGE/SKILLS:
- 5+ years of office experience required; receptionist experience strongly preferred.
- Supervisory experience preferred.
- Demonstrated leadership and teamwork skills.
- Excellent customer service and interpersonal skills.
- Strong organizational, multitasking and problem solving skills.
- Keen attention to detail.
- Ability to maintain high confidentiality.
- Ability to establish and maintain effective working relationships with colleagues, clients and visitors.
- Ability to be resourceful and proactive when issues arise.
- Fluency in Microsoft Office Suite required.