A Memorial Counselor would be expected to represent the company in a professional and caring manner, maintaining a tidy personal appearance and employing honesty, integrity, and ethical methods of performing duties. Memorial design, from the initial consultation to the final installation of the monument, is a process that could last a few weeks to several months. Project management skills are a must, and include contacting and following up with various manufacturers, funeral homes, cemeteries and local agencies to keep the process of creating a memorial for your customer as streamlined as possible. A good candidate would have strong attention to detail, and organizational skills, as well as possessing a kind and welcoming nature.
An outstanding candidate will have 3-5 years in retail sales and customer service and a solid ability to listen to and problem-solve with customers.
Structured and on the job training will be provided in order to ensure that your career here is a success.
Duty Description:
Completes required paperwork, insures proper interment verification, ensuring compliance with all cemetery regulations and in accordance with company policies and procedures.
Is responsible for adhering to pricing structures, completing all paperwork accurately and timely, and for submitting all contracts, required documents, and payments to the business office within required deadlines.
Maintains positive and proactive communication and cooperation with all funeral homes, cemeteries, manufacturers, and team members to ensure a smooth service process for the family.
Perform basic office duties, including filing, answering phones, checking and responding to emails, setting up customer appointments, preparing contracts, vacuuming and dusting office, display area and restrooms as all team members do.
Proficiency/experience with Microsoft Office and Google Work Space is preferred.
Benefits include paid time off (one week after probationary period is over), and sales commission upon proficiency
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Shift:
Experience:
- Sales: 1 year (Preferred)
Ability to Relocate:
- Middletown, NY 10940: Relocate before starting work (Required)
Work Location: In person