Description:
Who we are: VBG (Veteran Benefits Guide) was founded by a former active-duty United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. VBG has successfully guided over 35,000 Veterans with their Veteran Affairs (VA) disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers. ?
What we offer: We invest in our people, supporting their growth through mentorship and professional development. We strive to offer work-life balance, creating a business culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:?
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Compensation: Hourly rate of pay starts at $25.49 per hour with opportunity for merit increase, based on performance and approval.
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Work From Home: Flexibility to work from home based on business needs and policies.
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Work/life balance: We offer a Monday – Friday 8 a.m. to 5p. schedule.
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Benefits: Choice of Medical, Vision and Dental plans with company premium contributions, accrual 40 hours of PTO & 40 hours of sick time annually, 8 paid holidays plus a float holiday,401k with company match after 90 days. Metric driven bonus and many other benefits.?
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Growth and Development: In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.?
Requirements:
What we are looking for:??? At VBG, a Case Manager is an individual committed to guiding Veterans through the entire VA disability claims process in this performance-based role, with minimum requirements Key Performance Indicators (KPI’s) that must be met monthly.
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Detail oriented.
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Outstanding customer service.
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Excellent oral and written communication skills
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Ability to educate and persuade clients regarding the value of our service.
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High ability to problem-solve.
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Self-motivated, ethical, goal-oriented, and be able to effectively adapt to change.
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Customer Relationship Management (CRM) Experience.
Essential Functions:
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Serves as primary contact with assigned clients via phone and email.
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Introduces company services and builds client rapport.
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Provide a detailed list of services offered.
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Effectively overcomes client objections through awareness-building education.
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Routinely audits client’s profiles for missing information needed to move forward.
Education and Experience Requirements:
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High School Diploma.
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Proven Customer Experience.
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Call center experience is a plus.
EEOC: Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hair style or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.