Job Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is a vital role in our hotel, and we are looking for someone who is detail-oriented, organized, and has excellent communication skills.
Shift 2nd - 3:00pm-11:00pm
Duties:
- Greet guests upon arrival and check them in using our hotel management system
- Provide information about hotel amenities, local attractions, and directions
- Handle guest inquiries and resolve any issues or complaints promptly
- Assist with guest check-out process, including processing payments and providing receipts
- Answer phone calls and direct them to the appropriate department or take messages as needed
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction
- Follow all safety protocols and procedures
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong organizational skills with the ability to multitask effectively
- Bilingual or multilingual skills are a plus
- Knowledge of phone systems and phone etiquette
- Familiarity with hospitality management software is an advantage
- Ability to handle difficult situations with professionalism and remain calm under pressure
- Strong problem-solving skills and attention to detail
Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel stays and amenities
If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: No less than 32 per week
Schedule:
Work setting:
Shift availability:
Work Location: In person