This role will perform Employee Relations Coordinator related duties which include being the initial point of contact for employee inquiries and provide on-site office support for the team.
The Employee Relations (ER) Coordinator is responsible for the following:
Review, summarize, and enter accommodations and investigation inquiries into the department’s case management systems. Additionally, audit database entries for accuracy and quality assurance.
Partner closely with Accommodations and Investigation team members to support detailed analysis of all ER inquiries.
Convey guidance to employees and leaders on behalf of Accommodations and Investigation team members.
Help promote knowledge, understanding, and compliance regarding accommodations practices, company policy and relevant employment laws through interactions with business leaders.
Support Accommodations and Investigation team members in identifying themes among cases and inquiries.
Minimum of 2-years of experience in human resources, hospitality, call center or equivalent relevant experience
Demonstrated strong verbal, written and listening communication skills
Strong consulting and client service skills
Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
Ability to work independently and be part of a team environment while developing highly effective professional relationships with peers, colleagues, and cross-functional teams.
Demonstrated problem solving and decision making skills
Demonstrated ability to exercise good judgment and to handle highly confidential and sensitive information
Ability to effectively leverage resources
Computer skills - Adobe and the Microsoft suite of products (Outlook, Access, Excel, Word, and PowerPoint)
Bilingual language capabilities
Proven knowledge and understanding of The Walt Disney Company’s policies and procedures
Knowledge of employee relations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA)
Experience working with any the following systems: SAP, SharePoint, QuickBase, ServiceNow, Workday, ERMS, HMS, Hummingbird
The pay rate for this role in Glendale, CA is $27.90 - $30.70 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.