Job Title: Receptionist
Department: Administration
Report to: Executive Director
Date:
The following are skills needed to perform the essential functions of care giving of this job in the interest of residents/patients. The ability to:
- Cheerfully greet residents, Visitors, and staff members via the telephone or in person and helps to ensure that their needs are met.
DUTIES AND RESPONSIBILITIES
Receptionist provides assistance to residents in a manner conducive to the comfort and safety of residents in accordance with Federal, State, and local regulations, and are delegated the responsibility for carrying out the assigned duties by the HR Director, HRD, ED or other assigned supervisory personnel to assure that the highest degree of quality resident care can be maintained at all times.
ESSENTIAL FUNCTIONS OF THE JOB
- Coordinate the activities of the reception team.
- Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to.
- Responsible for directing inquiries accordingly.
- Document any unusual events on the Daily communication Report for each work period.
- Advise the Administrative Assistant if any essential administrative information and/or materials are needed.
- Greet all residents and visitors in the facility.
- Answer incoming phone calls and direct to proper extension or take messages
- Fill out incident reports on residents /visitors as needed
- As residents move in- add their name/phone number to the rolodex at the front
- Understand your role in Monthly fire drills.
- Notify the monitoring company to be taken “off line” prior to fire drills
- Ensure that visitor and home health logs are completed.
- Carry a radio at all times when away from the desk.
- Make out work orders for the residents.
- Receive, sort and deliver facility mail accurately and timely
- Assist with office duties such as typing, mail, etc.
- Verify residents fill out the sign in/out form when leaving the facility
- Works cooperatively with facility staff
- Reports to work on time as scheduled and consistently demonstrate dependability and punctuality.
- Know the location and operation of all emergency equipment and systems.
- Render first aid and assistance as needed.
- Lend assistance to police and emergency personnel as dictated by the situation.
- Attend all mandatory meetings and in-service training sessions.
- Provide good radio etiquette when utilizing the radio to contact other departments
- Perform all duties assigned in an effective, timely and professional manner.
- Observe infection control procedures and properly correct if needed.
- Accept assigned duties in a cooperative manner.
- Report to work in neat, clean attire and consistently present an appropriate professional appearance according to the uniform policy.
- Maintain a professional attitude and consistently work cooperatively with residents, families, supervisor, co-workers and ancillary service providers.
- Understand and follow all company policies including the Employee Handbook.
- Complete other duties as assigned by the HR Director, HRD and or ED.
As an essential function of the job, Receptionists are regularly called on to effectively report emergencies It is determined that Receptionists have the ability to communicate with others and do not pose a direct threat to the safety or health of self or others.
OTHER
In addition to the essential job functions described above, the following job functions are important to the proper fulfillment of the duties of Receptionist.
- Must be able to accept responsibility and act quickly in emergency situations.
EDUCATION REQUIRED
In the interest of residents/patients, Receptionist will have the preferred minimum educational background of having a high school diploma or GED equivalency. Ability to follow written and oral instructions. Previous experience in customer service is required.
EXPERIENCE
Receptionists will have six months experience working in a clerical capacity, in a nursing home, hospital, home health agency, or other health care facility environment is preferred.
EQUIPMENT, MATERIALS, MACHINES AND/OR TOOLS USED
The following is a list of the principal equipment, materials, machines, tools, etc. used by Receptionists.
- Computer
- Calculator
- Multi line phone system
- Radio
- Intercom
- Surveillance Camera and monitor
- Walkers
- Wheelchairs
- Other miscellaneous devices and office supplies
PHYSICAL STRENGTH REQUIRED
A Receptionist must be capable of lifting a minimum of forty pounds.
The Grande Senior Living has determined that to perform the essential functions of the job of Receptionist that persons must be able to perform the essential physical tasks without posing a direct threat to the health or safety of him/her self or others, including residents/patients, co-workers and others.
ENVIRONMENTAL CONDITIONS
Except where appropriate and conducive to accomplishing the goals and objectives of a particular task, the Receptionist will work in a well-lighted area that is ventilated and as physically, innocuous as possible under the conditions which exist at a particular time. Because the essential functions of the job of Receptionist may cause exposure to situations associated with general involvement in a health care facility, including but not limited to exposure to AIDS, HIV, and Hepatitis B viruses, to be qualified for the position of Receptionist, applicants and employees will have the ability to work in the environment conducive to caring for residents without posing a direct threat to self or others.
JOB ANALYSIS
Activity Frequency of Activity
Sitting Constantly (6-8+ hours)
Walking Occasionally (0-3 hours)
Standing Occasionally (0-3 hours)
Bending (Neck) Constantly (6-8+ hours)
Bending (Waist) Occasionally (0-3 hours)
Squatting Occasionally (0-3 hours)
Climbing Occasionally (0-3 hours)
Kneeling Occasionally (0-3 hours)
Crawling Occasionally (0-3 hours)
Twisting (neck) Constantly (6-8+ hours)
Twisting (waist) Occasionally (0-3 hours)
Hand Use: Is Repetitive use of hand required? Yes
Simple Grasping Dominant Constantly (6-8+ hours)
Simple Grasping Non-Dominant Constantly (6-8+ hours)
Power Grasping (right hand) Occasionally (0-3 hours)
Power Grasping (left hand) Occasionally (0-3 hours)
Fine Manipulation (right hand) Constantly (6-8+ hours)
Fine Manipulation (left hand) Constantly (6-8+ hours)
Pushing & Pulling (right hand) Occasionally (0-3 hours)
Pushing & Pulling (left hand) Occasionally (0-3 hours)
Reaching (above shoulder level) Constantly (6-8+ hours)
Reaching (below shoulder level) Frequently (3-6 hours)
Lifting Frequency Height
0-10 lbs. Constantly (6-8+ hours) 0-5 feet
11-25 lbs. Occasionally (0-3 hours) 0-5 feet
26-50 lbs. Occasionally (0-3 hours) 0-2 feet
Job Title: Receptionist(continued)
Carrying Frequency Distance
0-10 lbs. Constantly (6-8+ hours) 15 feet
11-25 lbs. Occasionally (0-3 hours) 0-2 feet
26-50 lbs. Occasionally (0-3 hours) 0-2 feet
Describe the heaviest item required to carry and the distance to be carried: A box or package delivered for a resident maximum distance carried is 0 – 2 feet._____________________________________________
This job requires the following:
- Working around equipment and machinery such as wheelchairs
- Walking on uneven ground with residents during outside activities
- Exposure to excessive noise such as resident complaints, TV, Radio noise
- Exposure to dust, gas, fumes or chemicals such as cleaning chemicals
- Working with bio-hazards such as: blood or air borne pathogens or bodily fluids.
Universal Precautions Risk Classification Categories:
Task may involve exposure to blood or bodily fluids.
ATTIRE
Receptionists will follow the dress code of the facility by wearing the appropriate uniform, which includes neat, clean, odor-free grooming.
WORK SCHEDULE
Receptionists report promptly to the assigned area at the start of each shift and become informed on the current condition of all assigned residents/patients.
SUPERVISOR
Receptionists report to the HR Director or other person assigned to the supervisory role.
JOB CLASSIFICATION
This position is classified as hourly, non-exempt, and does not qualify for the exemption from minimum wage and overtime pay provided by Section 13(a)(1) of the Fair Labor Standards Act.
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 16 per week
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Brooksville, FL 34601 (Preferred)
Work Location: In person