Get ready for an exciting career with CBRE!
CBRE is the global leader in commercial real estate services. We have been ranked the industry’s top brand by the Lipsey Company for 15 consecutive years and one of Fortune’s "Most Admired Companies" in the sector for four years running!
Through our values of respect, integrity, service, and excellence, we steadfastly focus on crafting successful outcomes for our clients, employees, and shareholders.
We offer a competitive compensation package with benefits Medical, Dental, Vision, 401(k), Disability, Paid holidays and Vacation.
The purpose of this position is to lead the CBRE Quality Representatives staff on large client accounts (may include multiple accounts/clients). Alternatively, this role may lead corporate CBRE (not assigned to any account) QA departments facilitating the company QA and Compliance objectives and how those objectives are cascaded to client accounts. This role leads the staff in the creation, implementation, and routine maintenance, of CBRE and/or the client's Quality Management System(QMS). This role handles the delivery of all quality and compliance for regulated and non-regulated services; per the master service agreement, Quality agreement, and any local service level agreements.
Responsible for all contractual agreement aspects (MSA, QA, SLA) where regulated quality and/or quality of service provided is stipulated. Ensures that CBRE is appropriately staffed to achieve the quality results committed in those contracts.
Evaluates, selects, implements, and actualizes standard processes across the client portfolio. Researches, builds, and aligns quality initiatives with current regulatory bodies requirements as a function of the scope of work CBRE provides the client.
Attends Quality Forum monthly meetings to provide in-depth explanations for monthly reports and department metrics. Leads and participates in continuous improvement objects for CBRE and the client.
Interfaces, partners, and interacts with both CBRE and the clients' leadership teams. Appropriately communicates initiatives and/or issues across the functional areas impacted. Responsible for reporting Compliance (among other quality and business metrics) status to the client during review meetings. Appropriately raises and notifies CBRE and client management of Q&C issues.
Oversees inspection readiness program. Depending on staffing strategy, may have responsibility to lead audits as well as serve as the primary quality representative for CBRE operations during external agency or client audits. Is accountable for audit observations and the associated corrective measures.
Coordinates the staff responsible for the vendor management for the client. Ensures compliance and qualification of all regulated service vendors.
Leads the staff(s) assigned to the Q&C Department (may involve multiple client accounts and staffs).
Author and work on terms of Quality Agreements with clients and vendors.
Investigates deviations/events, issues and handles Corrective/Preventative Actions. Participates in creation and management of changes.
Performs other areas as assigned.
Handles the planning, organization, and controls for the Quality & Compliance group(s). Will lead a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.