Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our motorcycle service department. This is a full-time position with competitive pay and benefits. We are open Tuesday through Saturday and closed Sunday/Monday.
Responsibilities:
- Greet customers and assist them with their service needs
- Schedule appointments and manage the service department's calendar
- Provide accurate estimates for repairs and maintenance services
- Communicate with customers about recommended services and repairs
- Coordinate with technicians to ensure timely completion of work
- Maintain detailed records of customer interactions and service history
- Handle customer inquiries, complaints, and warranty claims in a professional manner
- Upsell additional services and products to enhance customer satisfaction
- Collaborate with the sales team to promote automotive sales and service packages
- Ability to operate and push up to 800lb motorcycles competently
Experience:
To be successful in this role, you should have the following qualifications and experience:
- Previous experience in automotive service or related field (e.g., mechanic, service technician)
- Strong knowledge of motorcycle maintenance, repair, and diagnostic procedures
- Familiarity with brake repair, tire service, diesel engine repair, and automotive sales
- Excellent customer service skills with the ability to build rapport and resolve issues
- Strong organizational skills with attention to detail
- Effective communication skills, both verbal and written
- Proficient computer skills for recordkeeping and generating estimates
Benefits:
We offer a comprehensive benefits package that includes:
- Competitive pay based on experience
- Health insurance coverage
- Paid time off for vacations and holidays
If you are passionate about providing exceptional customer service in the powersports industry, we encourage you to apply for the position of Service Advisor which could lead to assistant service manager. Join our family owned and operated team today!
Job Type: Full-time
Pay: $43,000.00 - $48,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
Ability to Relocate:
- Marietta, GA 30060: Relocate with an employer provided relocation package (Required)
Work Location: In person