About Us:
Jefferson MidState Auto Auction is a leading auto auction service known for bridging buyers and sellers through a seamless, efficient, and user-friendly car buying and selling experience. As we continue to grow, we are seeking a detail-oriented Title Specialist with a strong customer service background to join our team.
Job Summary:
The Title Specialist will manage the vehicle title transactions crucial to our operations. This role is about attention to detail, strong organizational skills and providing exceptional customer service to ensure a positive experience for all parties involved.
Key Responsibilities:
- Process vehicle titles accurately and efficiently to facilitate legal transfers of ownership.
- Address and resolve title issues promptly by engaging buyers, sellers, and regulatory agencies with professionalism and care.
- Maintain accurate records of title transactions and communicate updates to relevant parties.
- Prepare and submit all necessary title documents, registration forms, and related paperwork.
- Serve as the primary point of contact for all title-related customer inquiries, providing empathetic, knowledgeable, and effective resolutions.
- Foster strong relationships with customers by ensuring clear, courteous, and proactive communication.
Qualifications:
- High school diploma or equivalent; a degree in a related field is preferred.
- Minimum of 2 years experience, with a proven track record of excellent customer service.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficient in MS Office and title processing software, with a knack for quickly learning new systems.
- Exceptional interpersonal skills and a commitment to developing long-term customer relationships.
Benefits:
- Dental and vision Insurance, Health Insurance, 401k - Employer Match, Paid vacation
- Career development opportunities and continuous training
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person