New Era Plumbing & HVAC in Dracut, MA is actively seeking a motivated FULL-TIME PHONE REPRESENTATIVE to assist clients and communicate with our HVAC and plumbing teams. Do you like to help others? Are you looking for an opportunity to learn new skills? Do you want to be part of a supportive team? If so, please keep reading!
This customer service position earns a competitive wage of $20 - $25/hour, depending on experience. We provide our full-time team to support you anytime of day. If this sounds like the right customer service opportunity for you, apply today!
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ABOUT NEW ERA PLUMBING & HVAC*
With over 15 years of experience, we are a family-owned Plumbing and HVAC company that provides superior residential and commercial plumbing, heating, and cooling services to Dracut, MA and the surrounding areas. Our team of friendly, trustworthy, and professional plumbers strive to deliver professional plumbing and exceptional customer service with every call. We are committed to the highest level of service, integrity, and craftsmanship, offering an unconditional satisfaction guarantee.
We learn, grow, and triumph with our employees. If we are successful, so are our employees. We believe that a quality job begins with quality people, so we employ only highly trained full-time tradesmen. In order to hire and retain this caliber of employees, we offer competitive pay, great benefits, and awesome perks. We treat everyone like family and strive to have a healthy working environment with room to grow.
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A DAY IN THE LIFE OF A PHONE REPRESENTATIVE*
As our phone Representative, you are the front line of our company. You answer phones, speak to customers, schedule services with our plumbing and HVAC experts, and workers. Every day, you utilize your interpersonal skills to listen to our clients. With attention to detail, you find the services and technicians fit for the job and ensure that you schedule teams in a timely manner. You relay all required information to our technicians, keep schedules up to date, organize work requests, and navigate our phones and computer systems comfortably. You feel accomplished knowing you keep all our operations running smoothly!
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QUALIFICATIONS FOR A PHONE REPRESENTATIVE*
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Service Titan experience is a plus. Do you have excellent customer service and people skills? Are you someone who is organized and works well under pressure? Can you manage your time carefully and prioritize multiple tasks? Are you an excellent communicator? If yes, please consider applying to this plumbing and HVAC PHONE REPRESENTATIVE position today!
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ARE YOU READY TO JOIN OUR TEAM?*
If you feel you'd be perfect as our PHONE REPRESENTATIVE, apply now using our initial 3-minute, mobile-friendly application. We can't wait to hear from you!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Ability to commute/relocate:
- Dracut, MA 01826: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 3 years (Required)
- Service titan: 2 years (Preferred)
- Call center: 3 years (Required)
Work Location: In person