Job Overview:
We are seeking an E-commerce Specialist to join our team. The ideal candidate will be responsible for managing online sales and improving the overall e-commerce presence of the company.
Duties:
- Sales and support through phone, email (crm tools) and chat
- Take a solution oriented approach to inquiries, assist in placing orders, and offer additional products to fit the customer needs
- Advocating & Educating customers on the unique Custom Furniture Design products & services
- Responding quickly and efficiently to all customer emails including follow up to ensure needs were met
- Provide customer service support for online inquiries and issues
- Utilize Salesforce or similar CRM tools to track customer interactions
- Interfacing with internal teams to ensure customer needs are effectively met
Qualifications:
- 3+ years in sales and/or combined customer service experience; preferably in a big-ticket retail environment
- A passion for the home furnishings / interior design space and ensuring an outstanding customer experienceExperience working in a fast paced sales environment
- Must be available for flexible weekday / weekend schedules
- Very good computer skills as our entire business is online based (ability to learn new systems is a must)
- Demonstrate a strong work ethic and desire to continuously improve.
- Exceptional written and verbal communication skills
- Highly adept at problem solving
If you are passionate about e-commerce, have a knack for sales, and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $16.29 - $21.27 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Compensation package:
Schedule:
- 8 hour shift
- Weekends as needed
Travel requirement:
License/Certification:
- Driver's License (Preferred)
Location:
Work Location: Remote