JOB SUMMARY:
The Live/Virtual Event Manager positions represent the core of the Snow Companies business model. This position is ultimately responsible for planning and executing patient education programs in a virtual or live setting, as well as responsible for program promotion and attendance. The key transferable skills for this position are: virtual & live event planning and coordination, attention to detail, communication, organization, and resourcefulness. The Programs Team member is responsible for liaising with the Account team members to effectively understand the needs of the clients with regards to program selection and development.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
It is preferred that the Live/Virtual Event Manager have experience in and be able to perform the following essential duties and functions:
- Coordinates virtual webinars and events geared towards a patient and caregiver audience on behalf of our pharmaceutical clients
· Develops custom event registration portals (for live or virtual events)
· Understands technical requirements and meeting outcomes to make appropriate platform recommendations (AdobeConnect, Webex, Zoom)
· Creates virtual events with the appropriate platform settings and provides training for clients and presenters, as needed
· Organizes, prepares, and uploads the event content to the virtual platform, if allowable
- Communicates with clients, pharmaceutical sales representatives, and internal teams to solidify details for events (live or virtual)
- Leads the production of events and takes on the role of the production director during the event (live or virtual)
· Provides primary technical support to the client and internal team during the virtual engagement process, including any tech run-throughs scheduled prior to the actual event
· Performs as the event host or moderator for part of or the entire event (live or virtual)
- Conducts research and analysis of key competitive markets and makes recommendations regarding program platform or location and design of the event
- Analyzes existing programs, outreach, promotions, and campaigns in the competitive landscape and formulates program tactics and methodologies to align with client objectives
- Designs reporting metrics to assess effectiveness and fulfillment of client objectives
- Participates in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences
- Individuals will be responsible for interfacing with contractors and vendors in a professional manner and assisting the department staff in programs, outreach, promotions, research, and campaigns
- Coordinates with third-party vendors to provide supervision on contractual details and instruct contractors in details and expectations
- Provides regular communication with client representatives regarding ongoing program development and effectiveness
- Establishes an excellent working relationship with assigned clients and continuously strives to improve the level of overall service the company is providing
- Provides mentorship to less experienced employees
- The primary job functions and responsibilities include, but are not limited to, those listed above
Live/Virtual Event Managers are required to frequently speak with pharmaceutical sales representatives, patients and caregivers living with chronic conditions, and third-party vendors. These employees are required to learn and develop a good understanding of patient privacy laws (HIPAA) and adverse events (AE) reporting as well as disease knowledge and sensitivity. Snow Companies offers training opportunities for new hires. Programs Team members frequently communicate with members of the client’s sales force and speaker bureau. This requires a basic understanding of the hierarchy of the sales organization as well as an understanding of promotional speaking rules and guidelines, which can be taught to the appropriate candidates. It is important to point out the importance of professionalism in this role. Programs Team members are also responsible for partnering with the Ambassador and Account Management teams. This will ensure that the Ambassador Manager is kept informed of placement needs of the Ambassadors. The Account Team will be responsible for reporting directly to the client and therefore needs to be aware of the planning process at all stages for each program. A strong teamwork mentality is needed. Lastly, an understanding of event planning and coordination is preferred.
Travel:
Air travel is a fundamental part of the live program position. Travel expectation: 50%
Travel will include, but is not limited to:
- Traveling to client locations to support meetings
- Traveling to program locations to provide support/direction
- Traveling to shoot locations to provide support/direction
Computer Skills:
Candidates must have excellent computer skills in a Microsoft Office and Windows environment. Salesforce experience is a plus.
Education and Experience:
Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience preferred.
- Client services: 1 year (Required)
- Project management: 1 year (Required)
- Event management: 1 year (Required)
- Online event experience in Zoom/AdobeConnect/Webex: 1 year
Location:
- Williamsburg, VA (Required)
The Snow Company talent acquisition team will only communicate from email addresses that use the URL snow-companies.com. We will never ask you to send us money, technology, or anything else in order to work for us. If you believe you are the victim of a scam, please contact the FTC at https://www.consumer.ftc.gov/articles/job-scams#avoid.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Ability to Relocate:
- Williamsburg, VA 23185: Relocate before starting work (Preferred)
Work Location: In person