Job Description, Goodwin Tucker Group
Title: Parts Specialist Department: Parts
Reports to: Parts Supervisor Supervises: N/A
FLSA status: Non-exempt
Pay- $20-$25/HR
Expectations for all employees
Supports the organization?s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect of co-workers, customers, and vendors, accountability and ownership.
Job Summary: The Parts Specialist is responsible for taking parts calls and providing excellent customer service to all customers, as well as our technicians. It is their responsibility to prepare estimates, procure parts, input part orders and follow up on all activities.
Essential Functions:
- Hours: 40-hour week ? occasionally overtime may be required; the customer?s needs are primary to all goals and concerns. OT must be approved by supervisor prior to working.
- Answer phones and assist customers with parts questions and place part orders. May be responsible for ordering, purchasing and/or shipping parts. Also answering follow up questions regarding parts.
- With technician?s help determine parts needed for service.
- Assist parts customers at the parts counter. Handle money transactions.
- Use good judgment and exercise tact and discretion in frequent public and intra company dealings.
- Assist with parts inventory when needed.
- Assist Parts Manager as needed.
- Use personal computer and operate VMS software, as well as other computer software as needed (Excel, Word, Outlook, etc.)
- Operate office machines such as a fax, copier, calculator, telephone, etc.
- Physically perform job functions. Maximum lifting requirement ? 50 lbs. Requires sitting for prolonged periods of time, some standing, walking, bending, stooping, squatting, kneeling, and climbing.
Additional Duties:
- Participate in Parts Department training and meetings as appropriate.
- Misc clerical duties such as filing, faxing, copying, etc.
- Read and follow company procedure manual and safety rules
- Cross trained to do shipping and receiving as needed for coverage
- Other duties as assigned