Summary Aesthetic Call Center Specialist
An Aesthetic Call Center Specialist handles patient calls by answering questions, addressing concerns, and scheduling the appropriate appointment. Advisors provide follow up on new and existing surgical and non-surgical inquiries using a variety of soft skills and industry/company knowledge to provide the most comprehensive support they can.
To be considered for this position please complete this brief word survey: https://go.cultureindex.com/p/YeXlqjBZybwk
Responsibilities and Duties of the Call Center Specialist
Responsible for handling inbound and outbound phone calls in a timely manner, in alignment with Quintessa’s policies, procedures and points of culture.
Follow communication scripting when handling patient inquiries
Identify patients’ needs, clarify information, and schedule appointments with appropriate provider
Engage with patients by always going the extra mile
Ensure all information is adequately documented
Meet qualitative and quantitative goals
Log patient information and communications into PatientNow
Qualifications / Skills
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking
Requirements
High School Diploma, Associate Degree is an asset.
Previous customer service experience preferred.
About Us: Quintessa Aesthetic Centers are located in Brookfield, Delafield, Mequon, Middleton, and Sheboygan, in Wisconsin. Our highly qualified team of renowned plastic surgeons, clinicians, and aestheticians are here to provide superior experiences and enduring results. We offer an array of surgical and non-surgical treatment solutions designed to enhance our patients natural beauty and help them regain their confidence. Visit our website www.myquintessa.com
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- Monday to Friday
- No weekends
Work Location: In person