Seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.
Hybrid role- rotating day shift
Responsibilities:
- Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems
- Provides support for the escalation and communication of status to agency management and internal customers
- Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment
- Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work
Required Skills:
• U.S. Citizenship
• Must have an active/current Top Secret
- 6+ years of directly relevant experience
- Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
- Experience with monitoring system health and status
- Experience documenting problems and resolutions through a tracking program
- Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
- Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)
Job Type: Full-time
Pay: $59,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Technical support: 4 years (Required)
- Windows (10, 11) or M365 or Red Hat or VmWare: 4 years (Required)
- monitoring system health and status: 4 years (Required)
- document problems/resolutions through a tracking program: 4 years (Required)
- Perform various administrative duties to remote users: 3 years (Required)
- Tier 1 duties: General troubleshooting: 3 years (Required)
Security clearance:
Ability to Commute:
- Arlington, VA 22209 (Required)
Ability to Relocate:
- Arlington, VA 22209: Relocate before starting work (Required)
Work Location: Hybrid remote in Arlington, VA 22209