Call Center Agent
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently seeking Call Center Agent for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training and formal development program to provide continuous skill and internal career enhancement based on performance and worth ethic. This is a tremendous entry level opportunity for college students, recent graduates, or experienced professionals!
Job Details & Responsibilities:
· Part Time and Full-Time shifts are available between 7:30am and 9:00pm (Monday-Friday, no weekends!)
· Professionally and promptly address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
· Research issues using available resources and if necessary, redirect issues to appropriate resources and or escalates issues requiring urgent attention
· Maintain clear and detailed records and documentation for each customer interaction
· Communicate with internal parties as necessary regarding changes to, or needs for specific shipments
· Handle a variety of scenarios with the ability to think decisively
The ideal candidate will possess the following:
· Excellent attendance and the ability to work the same shift each day M-F
· Superior communication skills
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Ability for detailed note taking
· Call center/customer service experience is preferred, but is not required
· Upbeat personality/positive outlook
Job Types: Full-time, Part-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- No experience needed
Shift:
Weekly day range:
Work setting:
Work Location: In person