Customer Service Representative
Hours: Monday through Friday, 8:30 AM to 5:00 PM
This position is responsible for establishing and maintaining dependable relationships with new and current customers.Essential Duties Include:
- Answer phones and process incoming calls
- Process customer orders upon receipt; advise customer of any issues concerning the order (i.e. verifying shipping methods and availability of product).
- Provide quotes for new and/or established customers
- Invoicing/Billing: Process and handle inquiries from customers
- Inventory tracking
- Perform related duties as assigned and assist other department personnel when appropriate
Required Skill Set and Qualifications:
- HS Diploma or equivalent
- Customer Service experience is preferred
- Must have experience with and be proficient in MS Suite including Excel, Word, Outlook and order entry system computer programs
- Must have strong verbal and written communication skills
- Professional demeanor, excellent interpersonal skills, and flexibility are required
- Must be highly organized, detail oriented and able to prioritize tasks under pressure
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\*COMPANY OFFERS COMPETITIVE PAY & BENEFITS\**
- Medical, dental, vision, prescription, life & disability insurance
- Comprehensive wellness program with incentives
- 401(k) profit sharing plan
- FSA (Flexible Spending Account)
- Employee Assistance & Travel Assistance Programs
- Paid Holidays & PTO
1st Shift: 8:30am-5:00pm
Pay: $40,000.00 - $44,000.00 per year