**Job Summary:** We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. **Duties:** - Respond to customer inquiries via phone, email, and live chat - Provide information about products and services - Resolve customer complaints in a professional manner - Process orders, returns, and exchanges - Maintain accurate customer records in the database - Collaborate with other departments to ensure timely resolution of issues - Conduct outbound calling campaigns to promote products or services **Skills:** - Strong phone etiquette and communication skills - Ability to analyze customer needs and provide appropriate solutions - Prior experience in customer service or sales is preferred - Proficiency in data entry and CRM software - Fluency in Spanish or other languages is a plus (Multilingual) - Excellent verbal and written communication skills - Comfortable with outbound calling activities - Bilingual candidates are highly encouraged to apply Join our team and enjoy a supportive work environment, competitive salary, opportunities for growth, and the chance to make a difference in customers' lives. If you have a passion for helping others and thrive in a dynamic setting, we want to hear from you! Apply now and be part of our team dedicated to delivering outstanding customer service every day.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Hyattsville, MD 20785 (Required)
Work Location: In person