Customer Service Representative (CSR) needed. This person will answer incoming
calls and emails to diagnose problems and authorize repairs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not
limited to:
*Answers incoming phone calls from customers and service centers.
* Returns incoming emails from customers
*Diagnose technical problems and authorize repairs.
*Communicate in a professional manner both internally and externally.
*Obtain clarification regarding claims issues with managers, back office, and
claims department
*Communicate all necessary business information to Supervisors.
*Learn new product lines.
*Identify product wide issues and report them.
*Work as a team to help other representatives to solve issues.
-Must be proficient in Word and Excel with basic computer skills.
-Small engine experience a must. Small Engine experience includes working on
Generators (both engine and electrical), pressure washer, water pumps, log
splitters, gas powered augers, etc. CSR must have experience in both generator
and inverter electrical diagnosis. This position is not a mechanic position. You
won't be working on any of these products but you will be assisting customers who
call in with questions or issues. We do the warranty for Harbor Freight gasoline
and propane powered products.
-Background check is a requirement for employment.
-Training will be provided to an individual that shows great customer service skills.
Job Type: Full-time
POTENTIAL WORK FROM HOME.
This company offers a Friendly work Environment with hours 9 to 6 pm Monday
thru Friday.
Pay: $18.00 - $21.00 per hour
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- You do know that you will need small engine experience for this job specifically working on 2 and 4 stroke generators knowing the engine and electrical side.
Education:
- High school or equivalent (Preferred)
Experience:
- Small Engine & Power Equipment Mechanics: 3 years (Required)
Ability to Relocate:
- Grapevine, TX 76051: Relocate before starting work (Required)
Work Location: In person