Cajun Seafood Restaurant
Servers:
Servers are an essential part of any restaurant since they are the main point of contact with the guests. Servers are responsible for but not limited to – Taking Food and Drink Orders, providing descriptions and demonstrations to customers, running food and drinks, and helping with all Bussing responsibilities.
Duties & Responsibilities:
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Understand the menu thoroughly and be able to answer any questions related to the Food or Drink Menu.
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Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
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Be able to provide demonstrations for any of the menu items.
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Be able to handle a high volume of customers while maintaining an exceptional level of service.
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Be able to handle customer complaints/questions/conflicts appropriately according to company guidelines.
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Handle card and cash transactions
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Making proficient sales transactions - using a point-of-sale system.
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Properly checks I.D.s - for guests who appear to be under 30 years old.
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Demonstrating responsible alcohol service.
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Demonstrating impeccable product knowledge.
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Suggestive selling - using proven techniques.
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Answering questions - accurately and politely.
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Satisfying any/all needs of the guests - regularly double-checking back with guests throughout their experience.
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Maintaining a clean & organized station - including pre-bussing & table maintenance.
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Performing opening, closing & side duties - setting up/breaking down the station, refilling condiments, etc.
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Demonstrating knowledge of all table/station numbers.
Qualifications:
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Experience providing excellent customer service in a fast-paced environment.
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A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
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Able to perform high-quality work while unsupervised.
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Able to handle money accurately and operate a point-of-sale system.
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Demonstrating a high level of organization, attention-to-detail, and a sense of urgency.
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Displaying a positive and outwardly friendly attitude toward guests.