Job Title: Help Desk Analyst
Job Summary:
We are seeking a skilled Help Desk Analyst to provide technical support and assistance to our clients. The Help Desk Analyst will be responsible for diagnosing and resolving technical issues, documenting solutions, and assisting end users with software and hardware problems.
Responsibilities and Duties:
1. Provide first level support to clients via phone, email, or in person.
2. Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
3. Install, configure, and maintain computer systems and peripherals.
4. Document solutions and maintain accurate records of all support activities.
5. Collaborate with team members and escalate complex issues to the appropriate resources.
6. Train end users on new technologies and software applications.
7. Assist with IT projects and initiatives as needed.
Qualifications and Skills:
1. Bachelor's degree in Computer Science or related field.
2. 2+ years of experience in a help desk or technical support role.
3. Proficient in Windows and Mac operating systems.
4. Strong knowledge of Microsoft Office suite and other common business applications.
5. Excellent communication and customer service skills.
6. Ability to prioritize and multitask in a fast-paced environment.
7. Certifications such as A+ or ITIL are a plus.
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