Job description
Join the fastest growing cookie company in America. Crumbl Cookies is a fun and upbeat place that needs responsible, reliable and talented leaders to assist in operations, to engage and inspire the crew to deliver outstanding customer service, and to serve up incredible quality cookies to our customers.
The Shift Lead will also work with the rest of the leadership team to consistently deliver great customer experiences and maintain a positive work environment. We seek leaders who treat both customers and team members with care, dignity, and respect.
ROLE REQUIREMENTS
LEADERSHIP & MANAGEMENT: Help lead the team to accomplish various objectives and oversee a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the Crumbl Culture.
PEOPLE DEVELOPMENT: Assist in developing Crumbl team members' skills and capabilities for their current and future roles in the store.
OPERATIONS: Supervise a variety of Crumbl operational areas including quality control, cookie baking process, cookie presentation, delivery experience, and more.
CUSTOMER SERVICE: Achieve the store's goal for quality customer service. Customers are our #1 priority. We want every customer to receive an outstanding welcoming and service.
COMMUNICATION: Communicate clearly and frequently with store leadership team and crew through written and verbal means.
TECHNOLOGY APTITUDE: Skillfully use internal and external technology tools (point-of-sale, Crumbl recipe/order/fulfillment apps, email, team member communication app). Be able to problem solve technology issues through key technology support contacts when needed.
ATTENTION TO DETAIL: Highly aware of the details of baking and customer service process and ensures those details are managed, communicated, and disseminated to the team members as frequent as on a daily basis.
CLEANLINESS & TIDINESS: Always maintain a clean, orderly, and safe bakery environment, exceeding regulatory and company requirements at all times.
FACILITIES & EQUIPMENT: Monitor safe use of and movement around equipment.
SAFETY: Constantly train and coach on safety first
ROLE QUALIFICATIONS
CHARACTER: Naturally has strong personal values and displays these through action and word.
WORK ETHIC: Committed to giving exceptional effort consistently in all responsibilities
CULTURAL FIT: Has a strong internal "why" that aligns with owners and Crumbl, has similar values and character, and has a passion for food and baking.
EXPERIENCE: Preferably has at least one year of business, leadership, management, and food or restaurant experience.
EDUCATION: High school diploma and higher.
COMMITMENT TO THE CUSTOMERS & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Experience level:
Restaurant type:
- Bakery
- Quick service & fast food restaurant
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you over 18 years old?
- Describe what you know about Crumbl Cookies.
- Describe a little about yourself, including your personality, interests, hobbies, etc.
- Do you have any physical limitations or restrictions that may prevent you from working while standing for several hours?
- Please make sure to enter your mobile number and email address for us to contact you in order to move forward
- How many years of Quick Service Restaurant or Food Service experience do you have? If you have experience, please briefly explain your prior work experience in the industry, including your role(s) and responsibilities, your experience in managing people, as well as your experience in the operational side (e.g., inventory mgmt., scheduling, etc.), if any.
- We require OPEN AVAILABILITY including weekend availability (note that Crumbl is closed on Sundays). We will likely schedule a shift either Friday or Saturday every week, depending on our needs. Please confirm that you have open availability and are available to work on weekends. You will not be considered if you cannot work weekends.
- Are you able to provide 2 references from your previous employment? Preferably from someone you reported to in that position. If so, please provide names and contact information so that we may contact the individuals.
- Do you have any allergies that could affect your ability to work? (Nuts, gluten, fruit, etc...)
- Please specify whether (1) you have your own transportation to get to and from work or (2) have reliable transportation, e.g, drop off and pick up?
- How many hours per week are you looking to work?
We generally have three shifts:
1. opening shifts (6am to ~12pm)
2. mid-day shifts (~12pm to ~6pm)
3. closing shifts (~5pm to ~11:30pm M-Thrs and ~5pm to ~1:30am on Fri-Sat)
Please confirm you are able to work these shifts.
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person